Return Policy

Our Commitment to You:

We want you to love your purchase! If for any reason you're not completely satisfied, we offer a 30-day return window from the date of delivery to help make things right.

To return an item:

  1. Please contact us at contacts@silveza.com or fill in the Contact Form to request a return authorization.
  2. The product must be unused, unworn, and in its original condition with packaging intact.
  3. You’ll need to cover the cost of return shipping unless the product is damaged or incorrect.
  4. Once we receive the returned item, we will process your refund to the original payment method, excluding shipping fees.

Please note:

  • Customised or personalised items may not be eligible for returns unless defective.
  • Items returned after 30 days may not be eligible for a refund.

If you have any questions or concerns, please don’t hesitate to contact us! We are here to help!